Club Millesime Attendant

Primary Responsibilities主要职责

• Ensure neat and orderly appearance of associate, record their attendance, accomplishments and endorse finished duties to incoming shift in appropriate log.
• Attendance in departmental morning briefing and other meeting where necessary.
• Conduct daily shift briefing/meetings and pass on all relevant information to the Club Millesime attendant.
• Perform check-ins and check-outs promptly and efficiently according to standards.
• Review Club arrival, departure and next day arrival departure information on a daily basis; VIP, Regular guests, special requests etc. and ensure preparing is accordingly.

• 确保仪容整洁，记录出勤时间，所有事件记录到交班本
• 参加部门例会或者在有必要的时候参加其他会议
• 负责每个班次的交接会议并且把相关信息传达给其他同事
• 为客人办理快速入住离店结帐手续
• 查看当日次日到店，离店，贵宾，会员，回头客和特殊的客人的信息并提前做好相应的工作

Knowledge and Experience知识和经验

• Associate degree or above
• Graduation from Hotel Management, English related professional
• Good knowledge and very familiar with Club Lounge or Reception area operation
• Good communication skill
• Familiar with Opera and Ving Card system

• 全日制大专（含）以上学历
• 酒店管理、英语相关专业优先
• 掌握前台工作知识并且十分熟悉行政楼层的日常运行
• 良好沟通技巧
• 熟悉OPERA 系统和钥匙卡系统优先