Clubhouse Supervisor

At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As Clubhouse Grill Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Display a congenial appearance and is well groomed at all times.
• Assisting the department manager in development, implementation and maintenance of The Clubhouse Grill/Club M service standards.
• Coordinates all service staff for all meal periods in the Clubhouse Grill, Club M and beverage cart during the shift.
• Supervise the associates and daily operations of the outlet.
• Ensure food quality and adherence to all service standards.
• Lead and direct the work of the team by delegating responsibilities to associates and supervise the tasks through completion. 
• Oversee reservations, VIPs, and any special guest needs.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency. 
• Conduct ongoing training and mentoring of associates in the performance of their duties and Food and Beverage knowledge. 
• Effectively communicate with management and chefs in order to fulfill and address any issues or needs requested by guests. 
• Conduct daily inspections to maintain furniture, fixtures, and equipment. 
• Ensure dining room is properly maintained at a 5-star environment, including carpet, walls, light bulbs, windows, and overall general cleanliness. 
• Be visibly present on the outlet floor during service and solicit feedback from guests.
• Monitor set up and maintenance of department to ensure all side work is complete.
• Perform all other administrative functions required and communicate information to the department manager as needed.
• Work in safe manner at all times and follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual.
• Knowledge of the food and beverage menus offered in the Clubhouse Grill, Club M and beverage cart.
• Must be able to correctly ID guests when ordering alcohol either at tables or at the bar.
• To be able to conduct Safety awareness topics.
• Assist in organization of back of house storage areas, office, liquor rooms and beer coolers.

Your experience and skills include:

• Ability to prioritize work load. 
• Organization skills and ability to adapt quickly to any given situation.
• 2 year experience in bar or high volume restaurant in a similar restaurant/bar environment.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Strong Micros knowledge and experience
• Ability to write reports and business correspondence. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• All of the above to be done fluently in English.

Physical Aspects of Position (include but are limited to): 

• While performing the duties of this job, the colleague is regularly required to stand and walk. 
• The colleague frequently is required to sit and use hands to finger, handle, or feel. 
• The colleague is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. 
• The colleague must frequently lift and/or move up to 50 pounds. 

Your team and working environment:

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS