In this cluster role, you will work 2 days per week in our reservations team for the following two hotels:

• Novotel Melbourne South Wharf - Features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.
• Ibis Melbourne Glen Waverley - situated 25 minutes east of Melbourne CBD and offers 155 rooms, Ibis Kitchen & Bar and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. This hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula and Phillip Island.

Your role and responsibilities will include but are not limited to the following:

• Responding to reservations enquiries through a variety of channels in a professional and timely manner
• Building rapport with guests and ensuring excellent customer service is given when booking accommodations
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Building effective business relationships with key clients and travel agents through friendly customer service

Skills and Experience

• Exceptional organisational and administrative skills
• High attention to detail and fast and accurate data entry
• Genuine passion for Hospitality & desire to help others
• Excellent communication skills, written and verbal
• Knowledge of Opera (PMS)
• Availability to work Saturdays

Benefits and Perks

• Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
• Extensive employee benefits & special rates with our partnership brands
• Wellbeing at work – Work Your Way!
• Recognition including a complimentary hotel stays
• Training and career development opportunities

Why work for Accor? 
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:
•    People Crave Belonging
•    People Want the Real Deal
•    Every Person has a Story
•    People Hate to be Wrong

 Click ‘Apply’ to begin your journey with us!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.