About us:

In this exciting cluster role, you will report to the Director of Sales and Marketing, be based at the Novotel Melbourne South Wharf and be responsible for managing the day-to-day Reservations opearations for the following two hotels:

• Novotel Melbourne South Wharf - Features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.
• Ibis Melbourne Glen Waverley - situated 25 minutes east of Melbourne CBD and offers 155 rooms, Ibis Kitchen & Bar and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. This hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula and Phillip Island.

In the role you will:

• Provide clear direction, authentic leadership and engaging management support to the Reservations team
• Liaise with the Director of Revenue to ensure that our strategy for room sales is being implemented and liaise with the Front Office to support  in providing a seamless guest experience
• Ensure that the team has a positive and flexible approach to convert all enquiries into bookings
• Oversee group block business and manage rooms inventory
• Drive Team Member Engagement and promote a positive team culture
• Maintain strong relationships with guests, industry partners and other stakeholders
• Assist in the development of annual budget

Skills and Experience

• Previous supervisory experience in a similar environment
• Excellent communication with impact and interpersonal skills 
• Attention to detail and ability to manage multiple tasks
• Capable of mentoring and driving the team to achieve excellence
• Sound knowledge of Opera 
• Efficient time management

Benefits and Perks

• Discounted onsite parking & staff meal
• Complimentary dry cleaning
• Worldwide Accommodation & Food and Beverage Discounts
• Limitless career development opportunities
• Hotel stay package for your work anniversary

Why work for Accor? 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:
•    People Crave Belonging
•    People Want the Real Deal
•    Every Person has a Story
•    People Hate to be Wrong

Aboriginal & Torres Strait Islander people are strongly encouraged to apply. Click ‘Apply’ to begin your journey with us!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.