Objective of job
• Conduct daily operation for Collateral Doc. Management team within timeline requirements and company policies,  and adhere to legal & compliance requirements;
• Deliver the highest possible level of service to customers, dealers and MBAFC field staff.


Task description


Conduct Daily Retail Operations with High Correctness and High Efficiency
• Provide the mortgage supporting document to dealers and vendors per their requests;
• Maintain the mortgage document templates by city level and update according to changes;
• Manage the special cases raised by dealers, ensure the response on time;
• Escalate the special cases and provide the proposals if necessary;
• Vendor payment checking for mortgage volume monthly.


Communications with external parties
• Communicate with dealers for the document request needs further confirmation;
• Provide excellent services to dealers/MBAFC field staff by quick and professional  handling of collateral document management;
• Provide professional communications to other departments and vendors, provide/obtain required information.to/from them.


Conduct Process update and IT System operation
• Update SOPs as instructed by supervisor;
• Support testing as instructed by supervisor;


Others
• Conduct other tasks assigned by supervisor to provide support on time;
• Support the related projects to provide a quick and accurate response.