Objective of job
- Conduct daily operation for Collateral Doc. Management team within timeline requriements and company policies, and adhere to legal & compliance requirements.
- Deliver the highest possible level of service to customers, dealers and MBAFC field staff.
Task description
1. Conduct Daily Retail Operations with High Correctness and High Efficiency
• Handle Document requests from customers and conduct the system operation accordingly;
• Follow up per different lending catergories and monitor the lending status based on risk categories;
• Work out the proposal and handle the special cases and ensure the response on time;
• As document owner, timely review all the customer legal document templates and revise the document templates in accordance with the customer requriements.
• Conduct vendor payment checking monthly.
2. Communications with external parties
• Provide excellent services to customers/dealers/MBAFC field staff by quick and professional handling of collateral document management;
• Provide professional communications to other departments and vendors, provide/obtain required information.to/from them.
3. Conduct Process update and IT System operation
• Support on timely SOP/process review & update to ensure the SOPs and processes are in line with related policy and guidelines;
• Support testing for incidents or system enhancement if necessary and provide feedback to relevant functions;
• Propose ideas and collect feedbacks from relevant functions.
4. Others
• Conduct other tasks assigned by supervisor to provide support on time;
• Support the related projects to provide a quick and accurate response.