The Hive Colleague Dining Room Manager
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to Create the Essential Toronto Experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Hive Colleague Dining Room Manager will have the responsibility of acting as a change agent and leading the Cafeteria and its colleagues  in our goal to make The Hive the ultimate colleague Dining experience. The Manager will be Responsible for the overall operations of “The Hive” and makes final decisions pertaining to the Dining Room. To act as a team leader to all cafeteria colleagues as well as maintaining a helpful and pleasing attitude towards all co-workers and internal guests.

• Controls the staffing, service  production and cleanliness of the entire cafeteria
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the cafeteria
• Establishes and maintains effective employee relations, with serving staff and employees who use the Cafeteria
• Ensures proper staffing levels are maintained
• To conduct such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program, as well as an annual training calendar, implements on the job training sessions for the cafeteria employees, responsible for meeting training goals
• Ensures Daily shit briefings and monthly department meetings are done and recorded Attends and contributes to the monthly departmental meetings in all areas of the hotel for feedback and visibility
• Conducts pre meal briefings and maintains liaison with the kitchens
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel ECO Sure Program - daily audits and procedures and checklists are followed and records of fridge temperature checks are updated daily and referenced for 3 months
• Participates in service as necessary in accordance with the requirements and practices of the cafeteria
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in cafeteria to ensure service requirements are met
• Participates in the preparation of the Food and Beverage department budget and goals
• Conducts all administrative work required, including but not limited to : Watson standards , Schedules, Dayforce
• Cleaning and maintenance logbooks
• Opening/closing duties
• Cleaning checklists
• Tracks and compiles sales statistics per month
• Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet
• Performs related duties and special projects as assigned
• Organized Cafeteria theme days and on occasion liaises with the Service Plus Committee for fun-filled activities

Your experience and skills include:

• Hotel Management Diploma an asset
• 1-2 years restaurant  or upscale cafeteria  setting experience
• Good understanding of health and safety laws with proven track record including health and safety initiatives
• Strong leader with excellent communication skills and a willingness to get involved with hotel activities
• Previous supervisory experience
• Must be innovative, detail oriented and quality conscious

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift.
• Constant kneeling, pulling, pushing, lifting
• Frequent ascending or descending ladders, stairs, and ramps
• Lifting/pushing 50lbs

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS