Colleague Service Agent

As a member of the Colleague Services team, you will ensure the effective delivery of services to Fairmont Chateau Lake Louise employees and residents.  No day will be the same in this position and you will work a range of duties including janitorial, shuttle driving, uniform services and equipment rentals. Come as you are!

To learn more about our lifestyle and location visit our website: www.lakelouisejobs.com

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Effectively complete janitorial duties, including removing garbage and recycling, vacuuming and/or washing entrance floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations
• Deliver and remove furniture to/from staff residences as required
• Ensure the cleanliness of vacant units meets standards.
• Handling face to face and telephone enquiries from residents
• Daily receipt, sorting, organizing and issuing of clean uniforms and dry cleaning items
• Process soiled uniforms for delivery and receipt from cleaners
• Daily pick-up and delivery of staff and hotel mail                                                     
• Comply with all department policies, procedures, and service standards
• Follow and proactively promote all health and safety policies and initiatives
• Other reasonable duties as assigned
• Operating the colleague shuttle between the Chateau and Lake Louise village on a regular scheduled basis
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Must have a valid Alberta Class 5 driver's licence (or equivalent) and must obtain a current driver's abstract free of any serious demerit points
• Willingness and ability to gain an Alberta Class 4 driver’s licence prior to beginning employment or within 3 months of commencement
• Previous experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
• Experience with cleaning, deep-cleaning or housekeeping duties in commercial, residential or hospitality setting ran asset
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk and bend throughout shift
• Ability to lift, carry and move large and heavy items on a regular basis

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS