Task Description
1 Agent management administration support.
•Carry out inventory audit tasks and deliver monthly inventory report base on Sop
•Assign home visit task base on distribution rules and scoring the performance of feedback report
•Responsible for monthly collection commission calculation, payment processing, monthly accrual/utilization process
•Conduct 4-eye principle to settlement case and restructure sign-off agreement to ensure the accuracy.

2 Fraud detection
•Execute investigative process and its supplements (i.e. priority and focus matrix, retrospective check plan, dealer/customer statement templates) for potential fraud in portfolio;
•Ensure the regular reports (i.e. ad-hoc fraud analysis, fraud detection dashboard, case volume report) are comprehensible and concise;
•Organize the Fraud Awareness Training within related teams, dealerships with emphasis on detection and prevention.
•Facilitate the regular Fraud Detection Committee meeting to provide overview and analysis of fraud activities.
3 Initiatives and Process optimization
•Contribute idea and take initiatives in daily work to support on AM process optimization
•Support process self-check task and give feedback on issues on monthly basis
•Support to update AM related process/manual/SOP.
•Be involved in recovery related project to optimize recovery process
•Support system and report testing
4 Others
•Support Collections administration work
•Complete other tasks assigned by supervisor