REAL ADDED VALUE: A CONTENTED CUSTOMER.
WE ALWAYS GO THE EXTRA MILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.  Previous collections experience is not essential but a willingness to learn is!

Working as a Collections Advisor at BMW Financial Services, Santry, Dublin involves optimising customer contact through understanding customers’ circumstances and collecting outstanding arrears. Speaking to customers over the phone, you’ll agree repayment plans, reduce potential risk and secure customer payments whilst treating customers fairly. Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

• Previous customer service experience essential - could be retail based but ideally should possess some phone based experience of customer service as this role involves high volume internal and external calls.
• Experience of working with vulnerable customers would be desirable.
• Must have proactive time management skills and be able to use your own initiative
• Must be articulate and have both excellent verbal and written business English skills.
• Competent user of Microsoft Office packages; ideally should be comfortable using multiple packages/systems at the same time.
• Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks.
• Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract.
• Team player with a high level of motivation and resilience

As part of your role, you will work a 37.5 hour week between 9.00am – 5.30pm Monday to Friday. We are also open to flexible working patterns and support working remotely.

If you’re passionate about providing excellent customer care we’d like to hear from you.

In return we have an attractive flexible benefits scheme, with the option to select from:

• Car Scheme
• Pension Scheme
• Healthcare 
• Competitive holiday entitlement
• Bonus scheme (subject to scheme rules)

You will be working in a highly engaged environment within a small team.

The first stage of the recruitment process with be a video interview.

Closing date 26^th November 2021