We are the European Shared Services Center of Air Products, a world-leading Industrial Gases company with operations in 50 countries. With more than 300 employees based in Cornellà de Llobregat, we support the group's various subsidiaries from all over Europe and other regions. We have created a unique multicultural environment composed by employees of around 30 different nationalities.

JOB PURPOSE
 

- To minimize Business investment in receivables

- Minimize interest losses on outstanding amounts

- To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines

- To balance the potential profit with potential risk in granting and collecting credit to our customers

PRINCIPAL ACCOUNTABILITIES

- Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy

- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate

- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation

- Support and be backup for other collector’s associates

- Liaise with the credit & collections team lead about all credit issues

- Keep accurate and up to date logs of individual customer information

EDUCATION AND EXPERIENCE REQUIRED

- Languages:

English (native level)

- Studies: Preferable Business Administration or Economics

- Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit & Collections

- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments

- Personal skills: Capacity of fluent interpersonal negotiation both with external and internal customers

Tenacity, ambition and sense of ownership and responsibility

Ability to work under pressure and on own initiative and collectively as a team

Self-motivation and focus on objectives and results

Excellent interpersonal, communicative and influencing skills, verbally and written

- Knowledge Required: Understanding of customer accounts and general business workflows

Basic accounting knowledge, especially customer accounting

MS Office

SAP would be beneficial but not essential