About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160
countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of
financial products and services, including consumer banking and credit, corporate and investment banking, securities
brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money,
making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our
mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and
economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the
highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a
common set of skills and expected behaviors that illustrate how our employees should work every day to be successful
and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every
background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a
priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we
value and demand respect for others and where opportunities to develop to are widely available to all.
Service Representative
Job Description
- The Commercial Cards - Norfolk America business offers four distinct card products to large corporate and public sector
clients: Purchasing Card, Travel & Entertainment Card (T&E), and One Cards and Fleet Card programs to their client
base

• Respond to inbound service calls from government and corporate cardholders
• Perform necessary account maintenance to fulfill customer requests
• Communicate account status, procedures and other information as needed to respond to cardholder inquiries
• Escalate cardholder issues as appropriate

Full Time
Schedules varied with one weekend day