Location: Slough - UK (this role is expected to be office-based in Slough at least 80% of the time) Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As a Commercial & Customer Service Manager, UK & Ireland, as a part of the UK & Ireland leadership team, you will be responsible for the zone's commercial function to support achievement of the business objectives. You will have a relentless passion for processes, performance metrics and data insights and work across the Eaton business. Working closely with EMEA functional and shared services team, you will lead the back-office team & will be accountable for the following: Your main responsibilities: Commercial due diligence to ensure financial governance of project business, timely payment/cash applications and revenue recognition reconciliations Legal, commercial agreements and customer rebates Pricing administration Debits and returns processes Order management Customer experience & escalation including e-business and online ordering platforms SIOP and inventory management In-country supply chain management including stock flows, freight routings, import and export tariffs/processes, PTP, vendoe management & local stock control Operational excellence defining/enhancing E2E processes & developing/implementing new business tools & processes aligned to EMEA transformation Audit, compliance & ISO certification ensuring we meet audit/compliance requirements and driving any corrective/improvement actions Team leadership using the Eaton Leadership model to accelerate personal development and talent progression Continuous improvement using lean management tools/techniques with process standardization, elimination of waste and manual interventions, boosting organization productivity, leveraging new digital capabilities. #LI-ID1 Qualifications Your essential skills we are looking for: Minimum degree level or equivalent, preferably engineering or business related or industry experience. Proven track record in business systems and development of processes, knowledge of ERP systems (SAP preferable) Vast experience in supervision of teams and setting strategic initiatives for an operational business IT literate, excellent communicator, able to work well with others, able to plan, organize and prioritize. Good collaborator and able to present balanced views. What we offer to you: Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions (home office, remote, flexible working hours, part time etc.) We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. Our recent awards: FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine  ENERGY STAR Partner of the Year, Sustained Excellence ranking  What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No