Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com

ABOUT YOUR ROLE 

• As a stream leader for the ERP Implementation, you will help to shape Avery Dennison Labels and Material Group for the future. You will work with a team composed of some of the most talented individuals to lead a process transformation that will enable our future success. 
• You will lead a team and influence across functions as a part of this project. 
• In the first 12 months you will help create an optimized and standardized approach in the Customer Service (CS) organization across APAC. You will drive the change management and redesign of the CS role to provide more proactive commercial support for our customers. 
• You will be reporting to the Business Transformation Leader - APAC.

YOUR RESPONSIBILITIES WILL INCLUDE:

• You will work with the Sub-region Customer Service Managers in identifying the bottlenecks, pain points, barriers that contribute to inefficiencies  for the CS Team. 
• You will support identifying what enablers can be developed & implemented at a region wide level (i.e. processes, new tools and automation) to bring productivity gains for the CS Team.
• You will work in a project team incorporating HR, SC & CS leads to drive the change management and sponsored by Country Commercial Leaders and the CX Director (APAC) 
• Successfully lead the commercial stream partnering with internal teams and our external partners ( SI)
• Lead the implementation of Commercial processes 1> Sales Contract Management (Creating Customer Contracts/Approval/ Monitoring/Amending/closing)  2> Order Management (Manage Sales Order/order promising/Pricing/order returns)  and other related commercial processes in our future ERP System in close partnership with the  customer service organizations
• Drive successful integration of boundary commercial systems (e.g. Pricefx, SF.com CRM, Customer Portal, Datasheets etc) with the future ERP System.
• Ensure IT delivers solutions for future end to end process using appropriate staffing – System Integrator, functional leads and subject matter experts (SMEs)
• Manage the Commercial stream - resources, delivery, quality, timeline, benefits etc.  You will directly lead a team consisting of full-time and/or part-time functional SMEs
• Responsible Commercial stream deliverables, per program milestones and timeline
• Lead and facilitate processes standardization across countries in scope and adopt best practices in future ERP 
• Facilitate completeness of process solution with process streams (e.g. OperationsSupply Chain, Finance etc)  with inclusion of all financial threads including satisfying audit requirements
• Ensure understanding and compliance with commercial processes including relevant education within Organization Change Management (OCM) and Business Intelligence (BI) teams
• Also support ERP Program Management activities.

•  
• Bachelor’s degree in business or equivalent experience 
• 10 years + Experience in Commercial Roles, preferably Customer Service and Sales. 
• Proven Experience in Optimizing Business Processes and Systems. 
• Regional experience is preferred.
• Change Management Experience is preferred. 
• Demonstrated ability to collaborate with cross functional teams to solve problems 
• Systems thinker with a strong process orientation
• Recognized for ability to creatively find solutions
• Ability to rapidly and continually engage key resources/stakeholders for their input 
• We are looking for individuals who desire to become a future functional leader, who are outstanding communicators, who are decisive, resilient and flexible.
• Travel within the APAC regions required during planning, design, execution and deployment phases, if and when possible

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER