Requisition Number: 40927

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Purpose of the Position:

Develops and executes Automotive Glass Solutions commercial operations strategy that supports achievement of planned business sales growth, profitability, and customer service. Deliverables:

• Enhance sales through improved customer engagement:

o establish quarterly business reviews o develop and execute services strategy

o drive customer scorecard process o enhance forecast reconciliation process for high volume projects (for improved supply-demand alignment)

• Prioritize and drive systems improvements needed to ensure efficient and effective customer support and customer relationship management

• Drive service strategy • Ensure compliance with customer contracts

Day to Day Responsibilities:

• Lead demand management process:

  o Facilitate weekly demand management team meetings and participate in Sales and Operations Planning meeting

  o Manage commercial prioritization to guide manufacturing. Communicate and ensure alignment with customer supply plan commitments

  o Collaborate with Supply Chain planning team to develop supply-demand plans.

  o Provide oversight for product status and life cycle changes (such as Make-to-Order to Make-to-Stock, change production to new location, End of Life process)

  o Manage product disposition and consumption when navigating through specification or packaging/design changes

  o Support Product Line Management team offering reviews, and drive actions to ensure cross-functional teams and systems are prepared to support timely sample + mass production order execution

• Manage customer contracts and governance

  o Prepare commercial operations responses to customer contracts (ex. supply agreements)

  o Manage contract governance to ensure AGS business compliance for commercial operations

• Partners with Customer Service & Logistics Manager and collaborate with cross-functional team to:

  o Develop AGS services strategy o Define and enforce policies

  o Drive annual Customer Scorecard survey process, including working with cross-functional leaders to prioritize and drive critical improvements.

  o Refine process as needed to ensure adherence to customer contracts

  o Act as receiver to innovation programs (driving commercial operations activities), enabling timely transitions to mass production, effective planning, and sales tracking

• Maintain / develop demand management process documentation

• Prioritize and drive systems improvements needed to ensure efficient and effective demand operations

• Provide ad-hoc analytical support to address diverse data needs from senior management