The CHIE Cloud Hardware Experience Engineering (CHEE) team is looking for hardware quality analysts with engineering experience (preferred) and proven track records of success working with large, complex data sets to analyze, interpret, and provide key insight into technical cloud server issues at fault and how hardware spares are used to address those issues across the worldwide Microsoft cloud server Fleet. The successful candidate will drive improvements in efficiencies through a complex supplier / internal stakeholder organizational structure while ensuring that an outstanding external customer experience with Microsoft cloud services -– our customer obsession – is not interrupted.  

Are *you* up for this exciting and meaningful challenge with the World Technology Leader?

Responsibilities

Primary responsibilities:

Couple professional experience with existing internal data sources and tool to analyze cloud server hardware part usage trends in partnership with global suppliers and internal stakeholder teams.

Outline, validate, and quantify Fleetwide opportunities to effectively reduce parts usage and/or costs through part quality, service execution, and/or other factors, and working with others, contribute to the definition of correction action planning.

Regularly report on corrective action status – goals, progress, timetables, and actual impact vs. plan -- to management and other internal stakeholders.

Actively demonstrate stewardship for the accuracy and fidelity of available data with a willingness to help source and incorporate additional data sources to improve the speed and accuracy of opportunity identification.

Qualifications

Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent relevant discipline

3+ years of data analysis experience, including planning, development, and execution of cross-organizational improvement initiatives.

Demonstrable capabilities for 1) communicating transparently, effectively, and persuasively across a wide range of technical and non-technical audiences, and 3) tracking work actions, progress, and appropriate contingencies thoroughly and on a timely basis.

Demonstrated ability for data manipulation, interpretation, and presentation.

Demonstrated capabilities in providing clarity, creating energy, being impactful, and being self-motivated on a day-to-day basis in a rapidly evolving engineering and business environment.

Relevant blue-water experience with commodities common to server technology – CPU, memory, HDDs and SSDs, FPGA, and motherboards, to name several – and high-density datacenters operations is a definite plus.

Microsoft is a highly innovative company that collaborates across disciplines to produce cutting edge cloud technology that changes our world. The Cloud Server Infrastructure (CSI) team in Microsoft’s Azure C+E division is responsible for delivering server infrastructure for Microsoft’s online services. The hardware for operating these services (over 200 and counting), comprises of hundreds of thousands of servers spread globally and applications that reach hundreds of millions of users every day. Our customer-base is growing rapidly, our infrastructure investments are multiplying, and the size of our global infrastructure is increasing by the day - along with the scale of our challenges. Learn more about our team and projects here Azure Hardware Infrastructure

CSIL

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.