About The Role:

This is a key role within the Communications and Change Management workstream of a global transformation programme.
This an ongoing multi-year programme to transform and automate end-to-end processes across the RWS business, globally. Managing and embedding change is key to ensuring that stakeholders across the organization remain engaged and support the programme team in driving towards the desired business goals.
This role will support the Change and Communications Manager in coordinating and driving change-enabling activities, working with senior sponsors and employees to drive adoption of new ways of working. 

Responsibilities:
Communications
* Information gathering in order to craft user-facing communications in plain English
* Content creation for various channels including, but not limited to:
       - Internal and external e-mails for a variety of audiences
       - Customer mailboxes providing end-user support
       - SharePoint sites
       - Internal social channels (e.g. Yammer)
       - Live presentations to various stakeholder groups
* Supporting management of the Change Community
       - Preparation of Change Community session materials
       - Engagement with stakeholder teams

Change
* Development of training materials in various formats including, but not limited to: 
       - User Guides
       - System documentation
       - Video content
       - FAQs
* Support delivery of live training sessions
* Production and co-ordination of engagement surveys
* Preparation of metrics; user engagement and adoption

Skills & Experience:
Essential
* Excellent written and oral communication skills; confident presenter with a high standard of written English and keen attention to detail
* Resourceful and imaginative; a fast learner, confident learning to navigate new systems and tools
* A strong team-player; able to build good working relationships at all levels 
* Strong time management skills; able to adapt and perform well under pressure to meet tight deadlines
* Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Desirable:
* Familiarity with design and/or video editing software e.g. Camtasia/ VideoScribe
* Understanding of project management approaches and the phases of the project lifecycle
* Understanding of agile methodology
* Change Management or Project management qualification
* Knowledge of SharePoint, Jira and Confluence
 

Life at RWS:

We work hard together to deliver for our customers; our expertise, professionalism, and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.