We are seeking a Community Builder to help establish and manage relationships with our customers and neighboring community members with various community projects. This person will work directly with the Community Manager to curate a culture and maintain a strong network of loyal consumers both in person as well as extended into social media / digital platforms.

What You’ll Do

As an ambassador for Kerry Centre, the Community Builder will take an active role in helping with community project activations and events, providing the best possible experience for our customers while being able to learn and document their wants and needs. The data and feedback collected will be used by the team to provide an even better experience for its customers and create new categories of growth.

Your key responsibilities include, but not limited to:

? Greet, engage, and build relationships one at a time with consumers

? Facilitate the development and implementation of plans to grow communities in JAKC and KCP.

? Generate ideas for activations and the building of community projects; obtain and record feedback / learnings from these activations

? Manage personal relationships via regular contact in person as well as through digital and social media platforms

? Bring people and communities together; identify and help bridge new relationships to people, brands, and interest groups

? Develop relationships with a goal to cultivate loyalty among the consumers and people in the community

? Assist with the building and maintenance of a member database

? Assist with the organization and coordination of activation and events including planning, promotion, and interfacing with KOLs and brands/tenants to bring activations to life

? Support in marketing communications, customer service and events as needed

Who You’ll Work With

The Community Builder will work closely with Mall Marketing team, CRM, Data, Customer Insights, Retail Management team of each shopping centers.

Who You Are

The Community Builder is someone who is passionate, curious and customer oriented.

Your professional experiences and key competencies would include, but not limited to:

? 2-3 years experience in event management and project management.

? Very data driven and logic thinker and be able to seek opportunities in the market to develop short and long term strategies and plan to take advantage of opportunities or mitigate risks and threats

? Customer oriented and be able to anticipate future customer trends and needs and orientates the business to meet these

? Be able to add value to the team by understanding the current business model and identifying what needs to be changed to deliver on value proposition

? Be able to deal with obstacles and problem in a timely manner and work with others to generate creative and innovative solutions to deal with issues and problems that hinder performance

? KPL’s Ambassador

? Outgoing, energetic, and passionate

? Great communicator – a wonderful people person, in-person and online

? Not afraid to proactively approach people to strike up conversation in a friendly, warm, and authentic manner

? 2-5 years experience in communications, customer service, marketing, events,

? public relations, or related fields.

? Excellent verbal and written communication skills, both Chinese and English desirable

? Self-motivated and a fast learner; ability to think and respond on the spot

? Strong organizational skills and discipline to document learnings from activations and relationships

? Ideally has experience in community building efforts either using social media or other platforms or in research and profiling

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