Job Description

 

AI Community Engagement Manager             

• Location: US.
• Remote candidates residing and working in the following states will be considered for this position: California, Colorado, Florida, Illinois, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Texas, Washington, Wisconsin.

 

RWS

 

The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.  

 

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.  

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

 

For further information, please visit: RWS  

 

About Enterprise Internationalization Group (EIG)

 

The Enterprise Internationalization Group (EIG) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

 

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses. 

 

Job Purpose

 

As a Community Engagement Manager for Data Services, your main goal is to lead our AI Community and implement and execute engagement initiatives to help grow our Data Services teams. The Community Manager is responsible for engaging amongst our global community. They are our ambassadors to the broader AI community and will focus on developing and implementing strategies to engage and build relationships with various internal and external groups, stakeholders, and organizations in Data Services. You can expect to collaborate with internal teams, including Operations, Quality, Recruiting and external partners.

 

Key Responsibilities

 

• Collaborate with partners and key stakeholders to understand community needs, build relationships, and align on program goals and initiatives
• Define metrics and analytics to measure the effectiveness of community engagement efforts
• Serve as an advocate for the community within the organization, ensuring their needs and feedback are considered in operations and beyond
• Provide support and guidance to community members, answering inquiries, resolving issues, and addressing any program/project concerns
• Create lasting impacts on the AI community through various engagement methods that could include
• Planning and hosting remote events around program specific
• Planning non-program related events to foster community morale
• Design and execute community newsletters
• Planning media engagement campaigns (through internal platforms and social media platforms)
• Analyze and communicate the impact of the engagement team and strategies internally to program leaders and different stakeholders
• Track and analyze engagement metrics, such as participation, satisfaction levels, and community growth, and report on progress internally
• Collaborate with internal program teams to drive internal awareness and involvement in community engagement activities
• Be the program’s point of community escalation: proactively addressing internal and external community issues
• Support and identify potential community risks and develop engagement plans to proactively mitigate risks

 

 

Skills & Experience

 

• Bachelor's degree in a relevant field such as communications, marketing, or social sciences. A master's degree is a plus.
• Proven experience in community engagement, preferably in the context of data services, AI, technology, or related fields.
•  Excellent interpersonal and relationship-building skills, with the ability to connect and engage with diverse audiences.
• Strong written and verbal communication skills, including the ability to create compelling content and deliver engaging presentations.
• Familiarity with data services, analytics, and related technologies, with a passion for promoting the value of data-driven solutions.
• Experience in organizing and facilitating workshops, webinars, or training sessions.
• Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
• Analytical mindset with the ability to track, analyze, and report on community engagement metrics.
• Proficiency in using social media platforms, content management systems, and other relevant tools for community engagement.

 

 

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 

Base Pay:

$70,000 - $95,000 / year

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

 

 

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

 

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

 

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

 

RWS values 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.