Job title and ID:  Community Moderator 4264 

Location: Rosario, Argentina                                

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:
Helps to ensure that the Forum is kept in order by monitoring user activity and flagged items.

Responsibilities: 

• Review posts that enter as flagged by the system or by a user or moderator.        
• Delete inappropriate posts when and if necessary.                    
• Report posts that are in direct violation of the Site's Terms & Conditions.            
• Keep Lists of posts with certain specific content if asked by the client.
• Participate in Calibration Meetings and Trainings as required.
• Keep track of Problem users.                    
• Resolve posts under required time (5 or 10 minutes depending on the Community)        
• Keep Quality Review results to more than 95%.                    
• Help train new Community Moderators.                    
• Keep the Client and their superior updated as regards changes in the Site, problem user behavior, application issues, internet outage and so on.                    

Requirements:

• Above college degree.             
• English 5 Intermediate - both spoken and written.                    
• Advanced - 8 in Target language of the Community (English, Spanish, Portuguese).    
• Intermediate knowledge of Windows operating system (alternatively Mac, Linux).
• Advanced user knowledge of typical PC applications (MS Word, Excel, Outlook).
• Building of Trust.
• Individual Responsibility. Able to work moderating on their own without help of other moderator.    
• Focus on Solution and Effectivity.                    
• Punctuality.                     
• Focus on Quality, Detail Oriented.                    
• Team player.                    
• Self-organized.                    

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.