Community Moderator - German language

Czech Republic
 

About the role: 

RWS is currently looking for candidates with native speaker fluency in German language.

As a Community Moderator, you will be mainly responsible for making sure members of a Forum comply with the Terms and Conditions for the site by monitoring the site and users’ activity, taking action on labeled items and reporting any infractions.

If you are outside Brno, the work type can be remote!

Responsibilities:

• Reviewing posts that enter as flagged by the system or by a user or moderator.

• Deleting inappropriate posts when and if necessary.

• Reporting posts that are in direct violation of the Site's Terms & Conditions.

• Keeping Lists of posts with certain specific content if asked by the client.

• Participating in Calibration Meetings and Trainings as required.

• Keeping track of Problem users.

• Resolving posts under required time (5 minutes depending on the Community).

• Keeping Quality Review results to more than 95%.

• Helping train new Community Moderators if required.

Candidates must: 

• Be eligible to work on a full-time basis in Czech Republic.

• Have native speaker fluency in German and advanced level of English language, both verbal and written.

• Have cultural exposure in the target languages.

• Be able to work onsite in Brno or remotely (WFH) in Czech Republic.

• Be willing to work in shift rotations.

• Be willing to work on holidays and weekends.

A community moderator would have the following skills: 

• Quick problem solving

• Unbiased opinion

• Independent worker

• Good team collaboration– May need to do extra time to cover for teammates when sick or on leave

• Attention to detail

• Self-organization

Life at RWS:
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.