Job Title: Community Moderator – German language
Location: Czech Republic
About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 

About the Role:

RWS is looking for candidates with native speaker fluency in German language.

The Community Moderator is mainly responsible for making sure members of a Forum comply with the Terms and Conditions for the site by monitoring the site and users’ activity, taking action on labeled items and reporting any infractions.

If you are located outside Brno, the work type can be remote.

Responsibilities: 

• Review posts that enter as flagged by the system or by a user or moderator.
• Delete inappropriate posts when and if necessary.
• Report posts that are in direct violation of the Site's Terms & Conditions.
• Keep Lists of posts with certain specific content if asked by the client.
• Participate in Calibration Meetings and Trainings as required.
• Keep track of Problem users.
• Resolve posts under required time (5 minutes depending on the Community).
• Keep Quality Review results to more than 95%.
• Help train new Community Moderators if required.

Requirements:

• Candidates must be eligible to work on a full-time basis in Czech Republic.
• Candidates must have native speaker fluency in German and advanced level of English language, both verbal and written.
• Candidates must have cultural exposure in the target language.
• Candidates must be able to work onsite in Brno or remotely (WFH) in Czech Republic.
• Candidates must be willing to work in shift rotations. 
• Candidates must be willing to work on holidays and weekends.

Skills and Experience:

• Quick problem solving
• Unbiased opinion
• Independent worker
• Good team collaboration – May need to do extra time to cover for teammates when sick or on leave
• Attention to detail
• Self-organization 

Nice to have:

• Experience in using Mac 

More Information:

• No previous experience in moderating content is required.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.