Job Title: Community Moderator
Location: Rosario, Argentina
 

About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

About The Role:
Helps to ensure that the Forum is kept in order by monitoring user activity and flagged items.

Responsibilities: 

• Review posts that enter as flagged by the system or by a user or moderator.
• Delete inappropriate posts when and if necessary.
• Report posts that are in direct violation of the Site's Terms & Conditions.            
• Keep Lists of posts with certain specific content if asked by the client.            
• Participate in Calibration Meetings and Trainings as required.            
• Keep track of Problem users.
• Resolve posts under required time (5 or 10 minutes depending on the Community).                
• Keep Quality Review results to more than 95%.                    
• Help train new Community Moderators.                    
• Keep the Client and their superior updated as regards changes in the Site, problem user behavior, application issues, internet outage and so on.                    

 

Requirements:

• Above college degree.            
• English 5 Intermediate - both spoken and written.    
• Advanced - 8 in Target language of the Community (English).    
• Intermediate knowledge of Windows operating system (alternatively Mac, Linux).
• Advanced user knowledge of typical PC applications (MS Word, Excel, Outlook).
• Building of Trust.
• Individual Responsibility. Able to work moderating on their own without help of other moderators.                    
• Focus on Solution and Effectivity.                    
• Punctuality.                     
• Focus on Quality, Detail Oriented.                    
• Team player.    
• Self-organized.                

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.