We seek an individual who has established themselves in the Medical Device/IVD industry and is looking for the opportunity to work in a dynamic and progressive environment as a Complaint Investigator. This role is key to ensuring the quality of products for our customers and helping to identify early signs of potential issues. This role is hands-on and will be involved with the intake, investigation, processing, and closing of complaints as well as assessment for reportability to regulatory authorities, providing input to metrics and ensuring timelines for processing complaints are met. You will work closely with Agilent's Quality and Regulatory teams as well as Field Service Engineers, Product Support, Research & Development and Manufacturing organizations to ensure complaints are thoroughly investigated.

Job Responsibilities include:

• Conduct complaint investigations, including intake, assessment of reportability, investigation, and closure.
• Proactively involve cross-functional team members during investigations including, but not limited to, members from R&D, Manufacturing, Technical support, Logistics, Field Service Engineers to determine root cause and corrective actions as needed.
• Participate in Management Review Board (MRB) and CAPA meetings and provide support as needed.
• Record complete and accurate findings regarding each complaint investigation, including the conclusion and any corrective actions taken. Maintain the complaint records as required by regulatory.
• Communicate findings to technical services and management in concise summary formats.
• Participate and support the analysis, tracking and trending of complaints data on a weekly and monthly basis for Technical and QA meetings.
• Participate and provide necessary records and support for internal or external audits.
• Collaborate with co-workers to meet business objectives and enhance team capability.
• Share knowledge and experience with co-workers to develop the team's overall capability.
• Works on other quality department assignments with broadly defined objectives as assigned.
• Solves non-routine issues, challenges, and problems within field of specialization.