Career Category
Compliance
Job Description
Purpose
Provide system support for the global compliance systems including Comprehensive Compliance Control (C3) to ensure adherence to global, regional and country compliance SOPs, government/local code, and legal requirements/controls related to interaction with Members of the Healthcare Community
Responsibilities
•Maintain a thorough knowledge of relevant SOPs, policies and country code/law requirements to translate to system requirements
•Identify opportunities for process simplification and automation to deliver compliance, financial and operational benefits
•Conduct qualitative and quantitative analysis to identify trends and system enhancement opportunities
•Interpret enhancement requests, develop innovative ideas and translate to system requirements to enhance system functionality
•Key compliance contact for regional compliance system issues, improvements, integrations etc.
•Conduct process mapping to stop, simplify, and automate workflows
•Identify opportunities to integrate systems and applications to drive increased compliance, data efficiency/connectivity and assess cross-functional system integrations
•Oversee and perform testing of system functionality for new applications and changes/ enhancements
•Configure system changes within system maintenance tables
•Utilize data to develop system reports that are easy to access and provide key inputs for decision makers
•Develop and maintain training documents/QRGs in collaboration with WC&BE partners and provide system guidance/training to users
•Oversee triage and resolution of C3 support tickets to determine nature of request and identify/assign the appropriate individual for resolution
•Participate in special projects as assigned
Qualifications, skills and experience
Essential
• Master’s degree and 3 years of related experience or equivalent
- OR -
• Bachelor’s degree and 5 years of related experience or equivalent
Desirable
At least 3 years experience in pharma/ biotech business
At least 2 years compliance-related experience
Certification or experience in Salesforce
Experience or knowledge of C3, SAP, and Cvent
Knowledge of applicable SOPs, legal, and government/local codes and regulations
Competencies
•Strong attention to detail, organization skills, and the ability to work independently, efficiently, and with minimal supervision
•Negotiation, collaboration, persuasion, communication and relationship building skills with the ability to resolve concerns
•Ability to handle ambiguity and complex situations
•Strong ability to synthesize vast amounts of complex information, and clearly and concisely articulate the relevant points
•Ability to prioritize, be proactive, resolve conflicts, meet timelines,
•Experience in building strong working relationships across departments, making difficult decisions, solving problems, working under time constraints, handling numerous projects at once
•Issue management
•Managing requirements
•Project lifecycle management
•Resource management/allocation
•Scope/change management
•Self-leadership/motivation
•Status reporting
•Technical solution evaluation
•Tracking budgets/schedules
•Supplier management
•Subject matter knowledge
•Highest level of integrity
•Discreet and able to protect confidential information
•Role model for ethical behavior
•Investigative and problem solving skills
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