Concierge

As a Concierge, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us, while responding to all requests prior and throughout their stay.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Assist guests with dining and activity recommendations, and reservations
• Help guests build itineraries for their stay
• Process and respond to all special requests in person, via email, and via phone
• Flexible schedule including mornings, evenings, weekends and holidays 
• Resolve guest complaints, ensuring guest satisfaction
• Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation
  • all room types, numbers, layout, decor, appointments and location
  • all room rates, special packages and promotions
  • daily house count and expected arrivals/departures
  • scheduled daily group activities
  • Loyalty program details
• Build guest loyalty through personalized service
• Communicate services and amenities of the hotel to guests
• Assist other front office departments as needed

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Previous experience as Concierge or Front Desk Agent in hospitality an asset
• Previous guest relations experience an asset
• Computer literate in Microsoft window Applications
• Knowledge of Opera Property Management system an asset
• Extremely resourceful
• Ability to:

• perform job functions with attention to detail,  speed and accuracy
• prioritize and organize
• be a clear thinker, remaining calm and resolving problems using good judgement
• understand guests’ needs
• work cohesively with co-workers as part of a team
• work with minimal or no supervision
• maintain confidentiality of guest information and pertinent hotel data

Physical abilities:

• Exert physical effort in transporting (30 pounds) approximately 100 feet.
• Endure various physical movements throughout the work areas.
• Reach 1-2 feet.
• Remain in stationary position (standing) for  6-8 hours throughout work shift.
• Walking, bending, kneeling, pushing, pulling, and use of ramps and stairs.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS