Concierge

From a warm arrival welcome to a fond farewell, as Concierge, you will take care of our guests as soon as they make a reservation or step foot into our hotel lobby, ensuring a lasting impression for all visitors. 

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Greet, assist with check-in process, respond to guest requests via phone, email or in person, while providing exceptional service
• Take initiative to add a personalized experience to enhance their stay and build guest loyalty
• Proudly promote the hotel facilities as well as dining and activity recommendations
• Assist with guest luggage
• Resolve guest complaints, ensuring guest satisfaction with proper follow up and documentation
• Assist with other tasks as required and where necessary to ensure optimum service to guests
• Flexible schedule including mornings, evenings, weekends and holidays 

 

 

Your experience and skills include:

• Previous Concierge or Guest Relations experience an asset
• Knowledge of the city
• Computer literate in Microsoft Office Applications
• Prior experience working with Opera or a related system an asset
• Service focused personality is essential
• Fluency in English; additional languages are a plus
• Ability to work as part of a team and with minimal supervision

 

 

Physical abilities:

• Exert physical effort in transporting over 50 pounds
• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position (standing) for 6-8 hours throughout work shift
• Walking, pushing, pulling, bending, kneeling, use of ramps and stairs

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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