Concierge Agent
Marriott International, IncTaibeiUpdate time: September 24,2019
Job Description
Posting Date May 30, 2019
Job Number 19073142
Job Category Rooms and Guest Services Operations
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Job Number 19073142
Job Category Rooms and Guest Services Operations
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Responsible for providing hotel facilities information to guests and visitors, as well as the many various bars, restaurants, places of interest in and around Taipei. To assist guest by booking the best reservations/registrations for tours, restaurants and etc. Deliver Whatever/Whenever experience to our guests, prior, during and after their stay. Assist with check-in when Welcome is busy and guests are waiting.
Responsibly Description
- Answer questions regarding and/or making arrangements for dining,
entertainment sports events, recreation, tours, health and beauty
services, child care, transportation, religious worship, cultural activities,
shopping, floral services, and any other services/events.
- Keep accurate records of all arrangements/note any special
preferences in FCS guest tracking system the guest may have.
- Answer questions about hotel facilities, meeting rooms, or events held
in these venues.
- Liaise with the Airport Team, Welcome Ambassadors, W Insider, and
Welcome Desk Manager to ensure a unique W Taipei Welcome for
guests who booked transportation.
- Be prepared for unusual Whatever/Whenever requests.
- Be extremely efficient in using GoConcierge for feedback on guest
requests.
- Be able to accurately operate Newspaper Direct and be aware of the
list of available newspapers.
- Be knowledgeable and able to operate PRINTME system in the
absence of Wired Talent.
- Know everything there is to know about the city and be able to offer
guests reliable and personalised suggestions about their request.
- Be sufficient in OPERA to perform basic tasks for daily functions.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Get email alerts for the latest"Concierge Agent jobs in Taibei"