Concierge Manager 
Are you passionate about providing a superior level of personalised service by ensuring every need, request and desire of our guests is fulfilled? If so we have the job for you! As a Concerige Manager you will provide all guests with information and advise on internal and external facilities and activites. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B 
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area

What you will be doing:

• Perform an active role in the hotel operations as a key member of the management team, working effectively to achieve business targets
• Produce budgets for the department. Manage all costs relating to the department in respect of operating supplies and payroll
• Being able to deal with queries and complaints as soon as you are made aware of them
• To develop revenue-generating opportunities in a mainly cost based department
• Ensure all staff is aware of any current news and information
• Carry out performance reviews annually and job development every quarter 
• Control the Concierge operation on a day-to-day basis ensuring all operating standards are in place and staff is well briefed
• To maintain and develop excellent service standards and consistent customer focus

Your experience and skills include:

• Excellent verbal and written communication skills in English
• Excellent organisational and time management skills
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Positive attitude and supportive, team-based approach towards the attainment of the hotel's short and long term goals
• Experience in a similar leadership role

Your team and working environment:

• Work well under pressure in a busy work environment
• Must be eligible to work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.