Concierge Supervisor
AccorHo chi minh cityUpdate time: April 9,2021
Job Description
Job Description
Work Experience
Benefits
- Ensures personally the direct contact to the guest at the Concierge Desk.
- Maintain a professional & friendly manner to communicate with the guests at all time.
- Respond appropriately to guest concerns or complaints in a timely manner.
- Provide guest assistance with florists, couriers, mail services, international calls, etc.
- Ensure that all recommendations to Guest given are in line with the standards established
- Promote team work and quality service through daily communications and coordination with other departments.
- Ensure that each guest receives his luggage in room as soon as it is possible.
- Ensure that the luggage for the guests who check out are sent to the lobby quickly once the guest has called.
- Take note of all the information, questions, different problems and situations from guests to share & discuss with the team.
- Ensure that the trolleys & concierge area are clean and shining at any time
Work Experience
- Good English is a must
- Problem solving skill, good interpersonal skill
- At least 1-2 year experience at the same position in luxury hotels
- Knowledge of Opera system
Benefits
- Year end bonus base on annual performance
- Public holidays benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave (+ 11 public holidays mentioned above)
- Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
- 24/24 Personal Accident Insurance
- Parking fee
- 2 duty meals at Staff Canteen
- Uniform covered by the Hotel
- Carte Bienvenue
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