Reliable and engaging. You communicate with members and guests to make all pre-arrival arrangements and create a personalized and detailed itinerary. By the time the members meet you in person, they’re already going to have a relationship with you!  You’re also working to establish and manage numerous relationships with vendors such as activity companies, restaurants and transportation companies.  These are the people you will interface with to make your members’ vacation experiences truly memorable. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Plan itinerary/activities and reservations in advance for all arriving members. When your members arrive, they’re ready to relax because you’ve worked with them to get everything ready!
• Respond to communications from members, the Company, and its affiliates, within 24 hours of delivery.

• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met. Before every guest’s arrival, you will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Readily available to guests (via cell phone and email) for all member travel needs.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate special events for member-requested special events.

• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts. Direct efforts appropriately when standards are not met.
• Supervise the property management staff to ensure all aspects of the home are working at all times.
• Maintain par levels of consumables and recommends purchases.
• Provide Exclusive Resorts Corporate office with a monthly inventory of consumables.
• Coordinate any outstanding projects in conjunction with the Residence Manager, Resort Manager, and/or Real Estate Manager.
• Maintain properties up to Exclusive Resorts standards; adhere to all ER rules and regulations.
• Report all financial expenditures related to the property or destination.

Your experience and skills include:

• Service focused personality is essential
• Thorough knowledge of the destination, as you are the local guru for areas including Lake Tahoe, Napa, Sonoma
• Prior experience working with Opera or a related system
• Previous experience as an active concierge is preferred (2-4 years)

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS