Who we are 

Our iconic beach location and recently refurbished property is the inspiration for our fun and energetic upscale/lifestyle hotel. At Manly Pacific, we offer the perfect luxury escape nestled close to the city of Sydney. Offering exclusive experiences, outstanding service and boasting views of Manly Beach, our hotel has been renovated with the ultimate in guest experience in mind. 

Our natural approach reveals a genuine, professional and honest sense of service, which enable us to provide lasting memories of local experiences. We attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. 

The Role 

After going through an exciting multi-million dollar rooms renovation over the past 12 months, we are now looking for a motivated Front Office professional, who will be part of the continuing growth of our brand-new property.  

A day in the life of our Concierge Team Leader includes: 

• Welcoming guests to the hotel – you are the face of Manly Pacific!  
• Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome 
• Supervise, train and develop the Concierge Team
• Assisting guests with requests and memorable experiences with your warm personality & sharing your hotel and local knowledge 
• Surprising & delighting our guests and ensuring one of the most unforgettable stays 
• A can-do attitude as you turn enquiries into proactive opportunities  
• Developing the team to create an extraordinary atmosphere and memorable experiences for our guests
• Regular checks of the lobby and public areas ensuring they remain clean and presentable at all times
• Implement training programs fo all team members, conduct inductions and skills training 

What we are looking for 

• A natural ability to authentically connect with people  
• Excellent time management skills 
• Exceptional communication and customer service skills 
• A passion for hospitality and enthusiasm for working with people from all over the world 
• Previous experience with Front Office systems required (Opera favourable) 
   

What’s in it for you? 

• Opportunity to grow and develop your career within an international hotel group
• Fun, supportive and energetic team
• Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
• Work your way - We adjust to your lifestyle
• Paid Birthday leave
• Uniforms and dry-cleaning
• Beach front location - Head off for a swim after/before work!

This is an opportunity to take your passion and knowledge to the next level. If you're ready for the adventure of a lifetime then click below to apply today or send your resume to martina.tercic@accor.com 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.