Conference & Event Sales Executive

Multi Complex, Accor Sydney Olympic Park

Full time

Are you a master in Human Connection? Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for an experienced Conference & Event Executive. There are a few things that will make you shine in this role – having a positive attitude and the ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining as cool under pressure.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Due to business growth, the Conference & Events Executive is a newly available role across the Novotel/ibis and Pullman Hotels located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium.

This role is responsible for event management and maximising revenue for all conferencing & events driving growth across our business. With a focus on the retention and development of existing business in line with the Hotel’s business plan goals.

Key Responsibilities:                             

• Event Management of nationally contracted accounts.
• Drive upselling and add on sales to heighten the client experience and seek additional revenue for the business.
• Prepare and deliver event requirements with client to ensure accuracy of information.
• Efficiently and accurately deliver event handover to Operational team to ensure a successful event is achieved.
• Co-ordinate communication between conferencing and other relevant departments to ensure that preparations for conferences have been made.
• Post event follow up to measure success and client satisfaction. Proactively implement improvement measures where appropriate to secure repeat business.
• As required provide quotations for conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Follow-up of conference proposals in a timely manner to increase conversion.
• Co-ordination and hosting of site inspection activity including follow-up.
• Assist in the maintenance of conference database of key contacts / clients.
• Assisting the Director of Sales / Associate Director of Sales with financial and trend reporting to further develop and grow the department. 
• Monitor competitors within region and provide recommendations on changes to current sell strategies.
• Attend and actively participate in weekly pending meeting and, where appropriate, sales meetings, Revmax meetings respecting the confidentiality of issues that may be discussed formally or informally.
• Completion of Opera, Anais inputting along with ALL Meeting Planner sign ups and allocation of points.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values
• Any other duties assigned by the Manager.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 2 years’ experience within the hospitality, event or travel industry
• Previous experience in banquet event operations or event management within hotel environment
• Previous experience with sporting groups (not essential, preferred)
• Proficiency in Microsoft Suite – Microsoft Word, Excel and PowerPoint
• Experience using ANAIS (salesforce) Opera PMS & Opera Sales & Catering operating systems highly regarded
• Working knowledge of Lanyon (Cvent)
• Flexibility to working days/hours to suit client requirements (some weekend work may be required)
• Strong attention to detail, excellent verbal and written communication and a passion for conference and events
• Excellent problem-solving skills and the ability to ‘think on your feet’

What's on offer?

• Industry-renowned Academie Accor Hotels offering professional training and development.
• Be part of a global platform of hospitality professionals where you can belong
• Rewarding work environment with a team dedicated to building Human Connections
• Work, travel and promotion opportunities across our broad Australian network
• Discounts on worldwide accommodation, discounted food & beverage, business partnerships to improve your wellness and more

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.