Are you the type of person who loves to build effective relationships with clients and internal stakeholders while efficiently taking care of administrative needs of the department? Here’s an opportunity to commence on an exciting journey for a motivated and organised coordinator to join the C&E Planning team at Sofitel Melbourne On Collins.

Sofitel is the symbol of french elegance in luxury hospitality around the world and is rooted in that French joie de vivre – that “anything can happen” lifestyle. Sofitel Melbourne On Collins is an iconic hotel in Melbourne and known as 'the hotel of the arts'. 

Being a part of the Accor family we are a large, diverse and dynamic company. We are guest obsessed and passionate about our people! Accor is a world-leading travel and lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, as well as in over 2,500 of the finest private homes around the globe. This high performing company offers a positive and engaging working environment for all.

KEY RESPONSIBILITIES

• Providing efficient and professional service to all guests via email and phone
• Provide administrative support to the event sales & planning team
• Manage internal meeting requests and organize event orders as necessary.
• Assist the planning team in making the floor plans, dietary cards, guests lists, signage for events as required
• Use of Delphi.fdc to prepare proposal/contracts & EO’s as required for small events
• Processing all the purchase orders & security bookings on a daily basis.
• Prepare client invoice and follow-up outstanding invoices
• Prepare month end reports and distribute as necessary
• Maintaining a thorough and up to date knowledge of hotel facilities and promotions
• Actively selling hotel facilities and promotions
• Processing guest enquiries and updating guests’ profiles
• Attending to guests’ requests quickly and efficiently, constantly striving to provide total customer satisfaction

SKILLS AND ATTRIBUTES

• Have a minimum 6 months experience as a sales coordinator or in an administrative role
• Highly organised and able to effectively manage priorities
• Initiate contact and establish rapport easily
• Project a professional image at all times through personal presentation and interpersonal skills
• Handle tasks carefully and correctly – be thorough in details with a sense of urgency
• Demonstrate versatility in responding to guest requests and situations
• Remain calm and effective in high volume work situations
• Be a good team player

BENEFITS

• Opportunity to work at an iconic Melbourne luxury hotel
• Endless learning and development opportunities with Accor
• Exposure and experience in a fast paced environment
• Access to Accor ALL Heartist benefits - discounts on accommodation, food & beverage and partner offers
• Complimentary dry cleaning of your business attire
• Access to Employee Assistance Program

If this sounds like the job for you then look no further! Apply today to start the next chapter in your hospitality career.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.