We are 'relentlessly guest obsessed' at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Our hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane’s premier lifestyle and cultural destination on the southern banks of the Brisbane River, it is open 365 days a year and attracts an estimated 11 million visitors annually. The hotel offers 238 rooms, an on trend open kitchen and bar and meeting venues for up to 120 delegates. Our hotel offers two beautifully appointed meeting rooms which can be used separately or combined to suit events up to 80 attendees.

Reporting to our Food & Beverage Management team, the successful candidate will be responsible for the day-to-day operation of the Hotel’s function facilities, ensuring that room setup, service and sequence are delivered according to guest expectations and our service standards. This role is ‘hands on’, working as part of a team to provide efficient food & beverage service.

What we offer?

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!
We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

• Ensure the day-to-day operation of the function facilities of the Hotel are set up as per function sheets
• Liaise with Management for all Beverage and Stock ordering for your conference operations ensuring adequate supplies
• Work closely with the Hotel teams to ensure smooth transitions from sales to operations
• Ensuring that the function sheet is up to date, and the information contained in it is clear for all the team
• Briefing the functions team regarding upcoming events
• Ensure all Conference & Events equipment is well maintained & any concerns are logged with Engineering for follow up
• Liaise closely with the conference & events sales and kitchen teams regarding the upcoming events with particular emphasis on final numbers, menu changes, food service times, guest expectations, etc.
• Liaise with Management on queries/concerns received from clients relating to servicing of functions
• Ensure function areas after every function are cleaned after service and resetting the rooms where required

What we are looking for?

• Experience in food & beverage operations and events roles within a dynamic and busy environment
• A creative flair and a natural ability to generate ideas to make our functions great and to
• A genuine caring approach that creates engage our guests
• The ability to work within a team and build report with all departments in the business
• Highly organised self-starter with the ability to effectively manage priorities
• Projects a professional image through presentation and interpersonal skills
• Have the ability to think on their feet and problem solve
• Excellent communication skills with fluency in English on a business level; additional languages are a plus
• A high standard of grooming and presentation
• Availability to work on a seven days rotating roster AM and PM shifts

What is in it for you?

• Fun and friendly work environment. We have an 80% employee satisfaction score!
• Flexibility to work part time if needed
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.