At Fairmont Banff Springs, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Service & Catering Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

Covid-19 Safety Policy:  In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status 
• Duty meal in our newly renovated staff cafeteriaCompetitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program 
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf 
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Director, Conference Services, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Main Focus : Co-ordinate mid-size to large conference groups from receiving contract from Sales to execution of the event  including event requirements, guest room requirements, guest room pickup, food & beverage, audio visual, spa and golf.
•  Confirm all event related information with clients and produce the BEO’s and Resume for the group
• Establish and maintain rapport with clients, prior to, during and post conference
• Create floor plans as appropriate for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits are received with adequate information and within an acceptable time frame
• Conduct test meals with clients to confirm all relevant details are communicated
• Conduct and/or attend daily meetings to review Banquet Event Orders (BEOs) and ensure last minute changes are communicated with appropriate departments
• Attend weekly resume meetings
• Follow departmental policies and procedures
• Other duties as assigned

Your experience and skills include:

• Computer literate in Microsoft Office applications required, experience with Sales & Catering or PM software is preferred
• Previous experience in a luxury hotel operations in Conference Services is required
• Previous experience in Event Planning is preferred
• University/College degree/diploma in a related discipline preferred
• Highly responsible & reliable, ability to work independently
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Ability to focus attention on guest needs, while remaining calm and courteous at all times
• Results oriented with the ability to be flexible, work under pressure and be accountable to make sound & thoughtful business decisions
• Extremely well organized individual with the aptitude to handle numerous tasks at one time
• Proactive and innovate with the ability to work cohesively as part of a team
• Systematic problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer 
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.