Conference Services Manager

The Fairmont Chateau Lake Louise is seeking a Conference Services Manager to join our team. This individual will have a strong, career oriented background in Conference Service and Catering. We are looking for an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to large groups (corporate, incentive, catering & ski).

To learn more about our lifestyle and location visit our website: www.lakelouisejobs.com

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Build strong working relationships with all hotel teams and clients
• Assemble and distribute consistent, detailed resumes and banquet event orders and floor plans, that clearly represent a convention's every requirement for all departments to be governed by
• Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them as required.at the appropriate times
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Director of Conference Services and Catering to establish new theme menus, special events and service standards
• Ensure hotel costs are effectively controlled by effectively communicating needs, changes in a timely manner.
• Attend daily and weekly meetings including, but not limited to Resume Meetings, Group Pick Up Meetings, BEO Review Meetings and Operation Meetings.
• Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Maintain the integrity of Opera Sales & Catering at all times
• Oversee activities and guest experience related to the appropriate packages
• Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes
• Conduct professional site inspections and menu tastings as required.
• Service manager for Business Development Tours hosted by the hotel
• Ensure all health and safety standards (hotel safety, Allsafe protocols, AHS regulations) are properly communicated and adhered to.
• As a member of the leadership team of the hotel, other duties as assigned from time to time to support the department or hotel.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Compliance with the Fairmont Chateau Lake Louise “COVID-19 Safety Policy
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Operational Food & Beverage experience in a Hotel environment a strong asset
• Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Understanding of computers and applications with a strong working knowledge of Opera Sales & Catering, MS Word, Outlook, Excel, and Property Manager
• Must be able to work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required
• Excellent interpersonal and communication skills, both written and verbal
• Proven skills and comfort with public speaking
• Degree or diplomas in Hotel Administration from a recognized University/College/Polytechnic institute an asset.
• Minimum 3-5 years event and/or catering experience an asset

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?