Conference Services Manager

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.



What is in it for you:

• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Free Lunch
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Fun, elegant atmosphere with amazing colleagues!

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize convention and meeting bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner.
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated

 

Your experience and skills include:

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications required 
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Requirements Include:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 40 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS