Conference Services Manager
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services Manager, where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients. 

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Organize convention booking files from date of departure, and maintain accurate activities within files consistently. 
• Obtain/confirm all event-related information (to include, but not limited to  meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. 
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. 
• Yield sleeping room block and function space, ensuring optimization of financial return/performance. 
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. 
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.  Must be flexible to accommodate irregular and/or extended hours. 
• Conduct any/all site inspections as required.  Able to handle inquiries. 
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. 
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. 
• Play active role in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local community. 
• Additional responsibilities, as outlined by Director or Assistant Director.

Your experience and skills include:

• 3-5 years Previous Conference Services & Leadership experience within luxury resort market and similar role, required.
• Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred). 
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and problem solving abilities.
• Highly responsible, reliable and ethical.  A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Possess and/or obtain CMP/CPCE certification within three years.
• Ability to work days, nights and weekend; when necessary.
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines