Configuration Change Specialist

About Thermo Fisher Scientific

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With revenues of $18 billion and the largest investment in R&D in the industry, we give our 55,000 extraordinary minds the resources and opportunities to make significant contributions to the world.

Pushing the boundaries of discovery

With more than 60 years of innovation and leadership, our company enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. We design, manu­facture, and supports\\ the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets, the worldwide team of 3200 people is dedicated to customers' pursuit of discovery and resolution to global challenges.

Thermo Fisher Scientific acquired FEI Company in September of 2016 as a part of the Analytical Instruments Group (AIG) in the newly formed Materials and Structural Analysis Division (MSD).

Check out these video’s

• FEI’s corporate organizationhttps://www.youtube.com/watch?v=ABSxT6Y099I
• Inside the FEI Titan Transmission Electron Microscopehttps://www.youtube.com/watch?v=2wEmsDh_l_A
• How to make a microscopehttps://www.youtube.com/watch?v=9W6J_f4yVVg
• the installation of a Thalos at the University of Chicago https://www.youtube.com/watch?v=40rTgRq7iD0

Job Purpose
Reports to the Supervisor Logistics, within Operations and is part of a team of 8 Configuration & Order fulfillment / shipping specialists.

Our Microscopes (Transmission Electron Microscopes TEM) are highly configurable, high value items produced at low volume. You will be responsible for Configuration and Order Fulfillment for our Microscopes. In this position you need to possess strong communication skills (verbal/written) on all levels as you are the link between Sales & Service organization and Manufacturing. You will interact with multiple stakeholders, Internal customers, Manufacturing, MPS & Production planning, Procurement, Finance, Product-Marketing Managers, Account Managers, Sales and Service Operations, and Senior Management

Duties and responsibilities

Configuration Acceptance: drive technical validation and mapping of orders for complete systems, order processing, build plan slotting and order confirmation. Our transmission electron microscopes are built customer specific and can take up to a year before they’re built, tested and being shipped.

Configuration Progress tracking & Change management: monitor confirmed orders together with extended Operations team, in view of ensuring delivery per committed ship date and delivery conditions and/or mitigating issues that impact commitment and/or revenue recognition

Shipment Preparation: initiate shipment preparation process and coordinate with warehouse and shipping group for timely shipping of customer orders;

Post-delivery: first point of contact at Manufacturing Eindhoven for mitigating issues related to installation issues at customer site (MOAs, DOAs, etc.)

1st point of contact at Eindhoven OPS & Global Sales & Service for all SSD regions of FEI on various issues related to Configuration and Order Fulfillment in a broad concept.

Improvements: Responsible to initiate and support Continuous improvement

Qualifications

The successful candidate will possess the following combination of education and experience:

• Bachelor (HBO) in supply chain management / engineering (e.g. logistics, industrial engineering and management) or career experience that show the necessary skills
• At least 5-7 years of experience within equipment manufacturing and knowledge of complex production / logistics processes in a high technological environment
• Intermediate to advanced Microsoft Office skills
• Experience with change management within high technological organization. When changes occur around orders take appropriate action towards all stakeholders
• Preferably experience with ERP systems (QAD) and / or CRM (Microsoft Dynamics)
• Preferably knowledge of Customs and Warehousing
• General understanding of how a supply chain works.

• Experience of working within a Multi-National Company

Personal skills

The successful candidate will possess the following combination of (inter) personal skills:

• Strong customer handling expertise
• Excellent communication skills in both written and spoken English and Dutch
• Self-assured, capable of convincing people, also when it concerns specialized content experts
• Excellent interpersonal skills, work pleasantly with people with differing backgrounds and in different departmental and geographical cultures; at various hierarchical levels
• Team player
• Strong analytic capability and a pro-active initiating attitude
• Change- management competencies
• Drive to get results in place
• Ability to plan and set priorities
• Accuracy
• Flexible attitude
• Decisively
• Technical background and expertise are highly preferred