As a ConnectedDrive Production Specialist I team member you will be responding to support requests from customers, dealership personnel, and BMWNA cross functional groups. 

Responsibilities: 

• Respond to requests accurately and provide first line investigation and diagnosis.
• Determine the best solution based on the issue and details provided by customers and dealers.  
• Perform troubleshooting through diagnostic techniques.
• Resolve issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures. 
• Provide escalation support to dealer and regional personnel to reduce costs and reduce the time of vehicles in the workshop. 
• Work closely with Team Lead and Specialist 2 team members to identify newly emerging issues and properly resolve incidents.
• Provide coverage for all modes of communication: telephone, e-mail or other methods as necessary.
• Advocate for positive customer experience in use of their ConnectedDrive Services. 

Join the team at BMW of North America and enjoy a high-performance employment package which includes: 

• Company paid Medical, Dental & Vision Insurance 
• Employee car program 
• 401(k) Savings Plan 
• Retirement Income Account

What are you waiting for...jump into the driver's seat and apply for ConnectedDrive Production Support Specialist I today!

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

• Bachelor's degree in Engineering/Computer Science/Business preferred
• 3-5 years – Call Center /Customer Care/ Technology Experience within a technical services environment 
• Telematics technologies, and automotive retail knowledge would be preferred but not mandatory. 

BMW NA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.