UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, care

UNICEF China has a large quantity of supporters. To keep a healthy retention rate, we used a process called 'line & circle 1.0' to maintain the supporter loyalty. In recent years, the retention rate has gradually been dropping, and we aim to mitigate this by enhancing the process - i.e. upgrade it to 'line & circle 3.0' At the same time, there are still opportunities to maximize the support from existing supporters.

We are looking for a consultant to help refresh/revamp the existing 'line & circle 1.0' for supporters' retention, as well as identify possible opportunities to maximize support from existing supporters. This is a consultancy assignment for 11.5 months from 15 Jul 2019 to 30 June 2020. The tasks include the development and execution of a revamped 'line & circle 3.0'process, a second upgrade campaign, cross-selling campaign and identifying opportunities for increasing retention rate.

How can you make a difference?

Under the general supervision of the Partnership Specialist, the consultants will lead in developing the improved 'line & circle' and roll-out with the retention team and call centre.

For more detailed information on this consultancy role, please see the full terms of reference at ToR.docx

To qualify as an advocate for every child you will have…

• Bachelor's Degree.
• 3+ years' recent relevant job experiences in Marketing or CRM. Good data analyzing skill.
• Strong interpersonal skills, organizational skills, teamwork and collaboration skills.
• Fluent Mandarin Chinese skills, reading and writing. Good command of spoken English and working knowledge of written English.
• Ability to multitask and work within deadlines, professionally managing competing priorities.
• Strong MS Office skills including PowerPoint, Outlook, Excel and Word, and experience of project management

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.