UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Collaboration

UNICEF and China have a long history of collaboration. In 1947, China became the first country in Asia to welcome a partnership with UNICEF, our first programme provided emergency relief services to children. China has the second-largest child population: 14% of the world's children. It’s had progress recently, advancing education and health rights, promoting gender equality and reducing poverty. For example, China has reduced its under-five mortality rate by 80% since 1990. For more information, visit http://www.unicef.cn.

How can you make a difference?

The individual contractor is needed to carry out data process work as well as following up existing or potential supporters and answering inbound inquiries, so that UNICEF could strengthen campaign results to better support programme as well as keep good relationship with UNICEF supporters.

Being responsible for interacting with UNICEF supporters to answer inquiries and build relationship with UNICEF, and record the data promptly and accurately into database.

Processing entries:

• Import and input new data into database timely and accurately -daily
• Maintain and clean current data in database, e.g. update info in database as per donor’s request, data cleaning, etc. -daily
• Generate above data processing report.

Donor communication:

• Email/SMS/WeChat or other online channel Inquiry follow up / reply-within 3 working days
• Inbound calls: Efficiently answer inquiries in a professional manner based on Frequently Asked Questions (FAQ) guidelines -reply immediately -Log questions not on the FAQ to develop a more comprehensive list. -Reply the inquirer should the required answers not be immediately available after consultation with supervisor. -Raise any unusual issues to supervisor to seek guidance on responses management.

• Outbound calls: Carry out out-bound calls to supporters for follow up / information update and to introduce new activities. Log details of calls in database.

General administration:

Provide administrative support to the unit as requested, such as typing, translation, filing, faxing, photocopying, mailing, etc.

To qualify as an advocate for every child you will have…

• A bachelor’s degree from a college or university, or other comparable education.
• Native Mandarin Chinese skills, reading and writing. Good command of spoken English and working knowledge of written English.
• Experience in using Microsoft Office applications.
• Attention to detail and an analytical mind.
• Good initiative, ability to conceptualise and come up with improvement suggestions.
• Excellent organizational skills
• Ability to work in teams and independently.
• Exceptional customer service attitude.

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.