Job Title:  Consultant
Location: TRIL GTC 
GCL :C3

As a .NET Support Engineer, key role involved in supporting the Incident, Change & Problem management process of .Net and Saas applications in portfolio.

The .NET Support Engineer will take care of .Net and Saas applications by monitoring their availability, reliability and accuracy of the services. Will also take necessary actions on any interruption to business reported.

• Create documentation related to Service operation and Service Transition.
• Provide production support for incidents and problems coming through ticketing system
• Be alert on production application stacks and keep monitoring them for any anomaly to ensure high availability of the services
• Implement best practices, standards and procedures including quality and delivery methodologies.
• Ensure compliance with the documented software processes and procedures throughout the life cycle of software products.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues Motivation to meet SLAs and to perform individually whilst working as part of global team.
• Ability to clearly articulate and demonstrate value proposition to customers through consulting services engagements.
• Ensure that applications are monitored and consistently deliver high level of availability and performance.
• Pro-actively identify and report improvements to services within the business portfolio.

MANDATORY SKILLS: What are skills / technology candidate needs to have, to perform the role

• Technical Degree
• 4 to 6 years of IT experience in Application Development/Production Support of .Net Technologies
• Exposure to ITIL Support Framework
• Familiarity with basics of programming (.Net, JAVA, Oracle Pl Sql)
• Ensures following IT Service Delivery Framework and Adaptive Delivery Framework is adhered on AD activities.
• Ability to organize and prioritize work, meets deadlines, and work independently.
• Experience and knowledge on tools like Jira, Service NOW, Bitbucket and Jenkins.
• Experience in handling High Priority Outage Bridge meetings
• Should be capable of understanding the business priorities and rapidly act in the production support Environment.
• Excellent communication and interpersonal skills.
• Accountable for managing incremental, lifecycle or improvement driven changes e.g. re-platforming, up-versioning, migration to externally hosted solutions
• Has primary responsibility for maintaining and updating all documentation associated to the Application Development throughout its lifecycle.

DESIRED SKILLS: What are good to have skills / certifications / technology / domain experience

• Web application development experience working with ASP.NET Web Forms, MVC, WebAPI or WPF, HTML5, jQuery, and CSS3
• Development experience with Web Services, specifically WCF, Web API and ASMX
• Experience and profound knowledge on AD tools Visual Studio 2008 to 2017, Toad, MS SQL Management Studio, Jenkins, JIRA, Bitbucket, GIT, TFS, etc. 
• SQL proficient can handle: complex, nested, and, recursive queries, and understands the terminology
• Accountable for Quality of Estimation and Coding coming out of the GTC Enabling Units IT teams
• Knows Languages – PowerShell, C#, ASP.net MVC, and scripting
• Familiarity in SDLC methodologies (Classic, Agile methodologies, etc.)
• Exposure/Experience to reporting tools such as SAP BO, Power BI, QlikView etc.

EDUCATIONAL BACKGROUND: He/she must pass out from Engineering Degree / Master’s in Computer Science

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Date Posted

11-May-2020

Closing Date

10-Jun-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.