Job Title: Consultant
Location: TRIL GTC Chennai 
GCL: C3

Job Summary

ServiceNow Consultant is responsible to provide Development and Operations support for ServiceNow Enterprise Cloud-based ITSM application. The Development support includes the responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident and request queues, meet the MTTR and SLA requirements of the organization, ensure that the Incident, request are fixed within the required SLAs and ensure the highest customer satisfaction.

The additional responsibility includes

• Meeting compliance and quality requirements of the organization

• Highly motivated with a professional individual who can contribute and support the organization in every aspect of the organization’s growth and expectations

Job Description

Role and Responsibilities

• Development and operations support for ServiceNow

• Customization of ServiceNow

• configuration of ServiceNow

• system monitoring

• performance tuning of ServiceNow

• incident handling

• request handling

• end to end BAU support

• The agile based delivery model

Essential Skills and experience

• 5+ years’ experience in ServiceNow (Must) in development and implementation projects

• Strong experience in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)

• Experience in scoped application development (preferably HR Service Management module) is required

• ITIL Foundation certification (Preferred)

• ServiceNow Administration certification (Must)

• Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)

• Integration of ServiceNow with external tools using Web Services & REST APIs

• Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)

• Ability to learn new technology and adapt changing business requirements

• Experience in Performance Analytics (Preferred)

• Export and Import

• Discovery

• ServiceNow Implementation Certification (preferred)

• Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into Technical design (detailed design), development of requirement in ServiceNow, fix any defects, support UAT

• Experience in handling Agile based delivery model

• Able to deliver high-quality deliverables

Desirable Skills and experience

• Good knowledge in Perl programming

• Basic knowledge in Python

• Strong and in-depth knowledge in JavaScript

• Good knowledge in Java-J2EE

• Strong RDBM/SQL knowledge

• Basic knowledge in Unix-SHELL Scripting

• Good knowledge in Power Shell scripting

• Service Portal Development

• Networking Knowledge

• Experience in Reporting and Data Analytics tools

• Any operations and Monitoring tools knowledge

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

15-Feb-2021

Closing Date

14-Mar-2021

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.