ProjectWise Support Consultant

Special Skills: 

• Must have excellent interpersonal and telephone skills, organizational, planning skills and willing to talk to our valued users. Should be able to obtain problem resolution in a timely manner. 

Responsibilities:

• Responsibilities include performing ProjectWise related activities such as configuring and troubleshooting the software; and staying current with upgrades, updates and patches
• Administrative tasks including the maintenance of datasources, standards and work processes along with developing procedures that allow designers to work as a team
• Interfacing with multiple design companies and/or departments
• Monitor service ticket support queues
• Be able to define and convey customization requirements to meet specific business requirements
• Troubleshoot and solve user problems for hosted systems
• Troubleshooting systems related to ProjectWise such as databases, webservers and networks
• Periodic odd hours to accomidate user changes is required

Qualifications:

• Develop and execute PowerShell scripts on hosted production systems.
• Experience in managing ProjectWise or similar system required
• Microsoft PowerShell for automating tasks
• A thorough familiarity with relational databases, including administration, operation and maintenance with Oracle and/or Microsoft SQL Server
• Configuration experience with MicroStation workspaces and/or AutoCAD profiles
• A thorough understanding of networking, including TCP/IP and Windows Active Directory
• A thorough understanding of web technologies including Microsoft IIS and Microsoft SharePoint
• Excellent interpersonal and communication skills required