Bring your career aspirations to life with AIA!

Responsible for handling customer inquires via telephone, email, or online platform.

1. Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers).
2. Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
3. Update enquiry details and claim documents into system.
4. Issue Letter of Guarantee to panel hospital and insured member.
5. Delivering and maintaining minimum customer service standard as set by the company.
6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

7. Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.