Bring your career aspirations to life with AIA!

Responsible for handling customer inquires via telephone, email, or online platform

• Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
• Process customer instructions / request
• Troubleshoot and resolve customer complaint
• May reach out to customers whose policies have lapsed in an attempt to retain them

Job Requirements :

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 1 to 2 years working experience in call centres / healthcare / insurance industries.
• Must possess good command in written and spoken Vietnamese
• Customer-orientated with good interpersonal and communication skills.
• Strong and proven problem solving skills.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.