Description:


Conduct daily operations in Ascent system, Communicate and Feedback with FC
• Support daily operations, including but not limited to C/D change, Contract activation etc.
• Handle special situation and escalate any system issues and solve the problem accordingly
• Strictly follow SOP and ensure the performance targets such as processing turn around time & accuracy requirements are accomplished.

Disbursement and Fleet Case Handling
• Conduct payable and generate DC file twice per day, keep close communication with Wholesale Ops and F&C etc.
• Ensure each payable is proceeded in time and correctly
• Create contracts for fleet cases with all data input based on the transfer sheet and collected documents and send to FC for further proceeding

Special Case Handling with Internal and External Customer
• Support vendor for any inquiries and issues in their activation work including answering questions, coordinating between vendor and AFC related teams
• Answer the dealer inquiries and follow up for any special cases and issues
• Escalate any issues during the daily work and optimize the communication flow
• Summarize FAQs and special cases and share to the team and vendor

Retail Activation AML Task
• Perform first rating review for customers timely
• Perform risk rating result review for risk re-classification customers timely
• Perform daily tasks in AML management area, including proper approval, system and process management

Others
• Payment to vendor
• Support on update contract activation processes, working instruction, manual and checking points upon request or periodically
• Participate in assigned projects and working packages
• Support on system testing and raise system enhancement ideas
• Complete other tasks assigned by supervisor.