Job Description


System
• Monitor system performance and escalate system issues to IT and related teams, follow up to solve the issues.
• Collect system change & system enhancement requirements, lead for internal discussion and raise to IT for further solutions according to business needs.
• Prepare BRD/CR, testing cases accordingly and get them proper approved.
• Support for all system relevant tasks, including Release, Incident, Bug fixing, system account review etc.


Disbursement and Fleet Case Handling
• Conduct payable and generate DC file twice per day, keep close communication with Wholesale Ops and F&C etc.
• Ensure each payable is proceeded in time and correctly
• Create contracts for fleet cases with all data input based on the transfer sheet and collected documents and send to FC for further proceeding


Special Case Handling with Internal and External Customer
• Support vendor for any inquiries and issues in their activation work including answering questions, coordinating between vendor and AFC related teams
• Answer the dealer inquiries and follow up for any special cases and issues
• Escalate any issues during the daily work and optimize the communication flow
• Summarize FAQs and special cases and share to the team and vendor


Vendor Management
• Close cooperation with vendor management team
• Regular AHT review and update
• Set up and review vendor performance KPI and provide necessary support.